Privatlivspolitik

1. Introduction

Ecoy (“we,” “us,” “our” or by the registered name “D.T. Solutions” ) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our website and services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• • Contact Information: Name, email address, phone number, company name
  • Account Information: Username, password, billing information
  • Project Information: Details about your project requirements, files, and communications
  • Payment Information: Payment details processed securely through Stripe or NoPayn (we do not store credit card information)
  • Communication Data: Messages, inquiries, and feedback you send to us

2.2 Information We Collect Automatically

When you visit our website, we automatically collect certain information:

• • Usage Data: Pages visited, time spent, clicks, and navigation patterns
  • Device Information: Browser type, operating system, device type, IP address
  • Cookies: We use cookies and similar technologies (see our Cookie Policy for details)

3. How We Use Your Information

We use your personal data for the following purposes:

• Service Delivery: To provide and deliver the services you request
• Communication: To respond to inquiries, send updates, and provide customer support
• Account Management: To create and manage your account
• Payment Processing: To process payments and prevent fraud
• Improvement: To analyze usage and improve our website and services
• Marketing: To send newsletters and promotional materials (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your data based on:

• Contract Performance: Processing necessary to fulfil our service agreement with you
• Consent: Where you have given explicit consent (e.g., marketing communications)
• Legitimate Interests: For our business operations, fraud prevention, and service improvement
• Legal Obligations: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your data with trusted third-party service providers who assist us in operating our business:

• • Payment Processors: Stripe or NoPayn for payment processing
  • Hosting Providers: Hostinger or Simply and Supabase for website and database hosting
  • Email Services: For sending transactional and marketing emails
  • Analytics: Google Analytics for website usage analysis

These providers are contractually obligated to protect your data and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if necessary to protect our rights or the safety of others.

5.3 Business Transfers

If D.T. Solutions is involved in a merger, acquisition, or sale of assets, your data may be transferred. We will notify you of any such change.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Account Data: Retained while your account is active and for a reasonable period after closure
• Project Data: Retained for the duration of the project and as needed for warranty or legal purposes
• Financial Records: Retained as required by tax and accounting regulations (typically 5-7 years)
• Marketing Data: Retained until you unsubscribe or request deletion

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (“right to be forgotten”)
• Right to Restriction: Request limitation of processing
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us at privacy@ecoy.dk

8. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing
• Regular security audits and updates
• Access controls and authentication
• Secure backup procedures

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure adequate safeguards are in place, such as Standard Contractual Clauses, to protect your data in compliance with GDPR requirements.

10. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it.

11. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: privacy@ecoy.dk
• Phone: +45 81 81 81 28
• Address: Gydevang 39, 3450 Allerød, Denmark
• CVR/VAT: DK44879484

15. Data Protection Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet):

• Website: www.datatilsynet.dk
• Email: dt@datatilsynet.dk